Answered

Annoying skipping sound on songs

  • 7 December 2018
  • 6 replies
  • 207 views

I complained before about the irritation skipping sound on most of my tracks. I did everything I was asked to do and infact I even got a new phone. But unfortunately the skipping and scratching are still there.

Please, I need a solution as I am no longer enjoying the app.

Thanks.
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Best answer by Waldolandry 12 July 2019, 18:41

I have the solution to this issue if clearing the cache and reinstall and does not work. Long press your icon go to app info, battery usage, battery optimization, click the three dots display all and uncheck Deezer for battery optimization. Problem-solve no more skipping. 😉
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6 replies

Userlevel 7
Badge +5
Hi there, sorry about that. On which device is this happening? Can you please send a link to a song this is happening on?
Hello,

On my Samsung Galaxy note 9.

I have deleted the app, cleared my phone's cache, removed my sd card, restarted my phone and re-installed the app(and downloaded some albums) but the problem is still there.

Link to sample song: Discover "Santa's Coming For Us" by Sia on Deezer http://www.deezer.com/track/420827872

Regards.
had the same with this song on windows 10
https://www.deezer.com/album/7811259?utm_source=deezer&utm_content=album-7811259&utm_term=11250800_1550689225&utm_medium=web
Userlevel 7
Badge +6
Hi there @judicael94

Thanks for reporting this. Could you please try clearing your app's cache? 😉
I have the solution to this issue if clearing the cache and reinstall and does not work. Long press your icon go to app info, battery usage, battery optimization, click the three dots display all and uncheck Deezer for battery optimization. Problem-solve no more skipping. 😉
Userlevel 7
Badge +6
Hey @Waldolandry

Thanks a bunch for sharing! 😉

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