Android Issues - Symptoms and Answers

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Userlevel 7
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Hi there @Andrea Billi and @santo1227

Have you tried any of the troubleshooting here? For example, have you tried reinstalling the app?
Userlevel 7
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Hi @sinnan imrash

Could you try the following steps, exactly in this order, to see if it helps with your issue?
  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
Rudi wrote:

Hi there @JesBdR

Have you tried reinstalling the app?

Yes, I have tried that. Doesn't work unfortunately. Any suggestions?
Userlevel 7
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Hi @JesBdR

Have you tried what I suggested above your reply as well?
Particular Songs keep skipping wen they are played on wifi of mobile data, No i can't clear my cache cause i have streamed way to many songs to start again so is there a way around this to clear that particular song or songs, so they play normally
Music not playing full songs. Jumps around.
There seems to be a problem with my app on my phone its just not playing any of the songs i select and i have tried using both a wifi and mobile data connection. Help please.
When I want to listen to a song, I get the message (error) that the song can't be played. Then I click on "try it again" and I still get the message it can't be played. Can I do something about dat message so I can play the song? I don't get the message with all my songs but a few.


Userlevel 7
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Hi there @Sue Hall, @MaidenChick71, @Foxx Laflare and @Olaitan.Oluwaseun

Please have a look above 😉
When I listen to songs in my playlist I notice songs skip parts or it restarts in the beginning after 10 seconds.
I've tried reinstalling the app, I've cleared cache from within the app but nothing works and it frustrates me.
Userlevel 7
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Hey @KaktycDzek

Could you have a look above and try the troubleshooting in the order mentioned? Let me know if you still need help 😉
MGscanspdak wrote:

Folks, i buy a DAC for use my WD TV Live as a music reproducer, this device has deezer but doesnt work, just freeze when i play
Somebody have the same problem?

I have a similiar problem on my Motorola e5 plus and at any random time the music that I downloaded when I go to play it freezes and a spinning circle displays saying almost there downloading but never plays.
I have to delete the app and reinstall it but I loose everthing that I downloaded and have to start from scratch.
This happens very very frequently.
@Mparkin I moved your post to this topic, please have a look at the above troubleshooting. 🙂