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Android Issues - Symptoms and Answers



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Hi there @Andrea Billi and @santo1227

Have you tried any of the troubleshooting here? For example, have you tried reinstalling the app?
Userlevel 7
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Hi @sinnan imrash

Could you try the following steps, exactly in this order, to see if it helps with your issue?
  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
Hi there @JesBdR

Have you tried reinstalling the app?

Yes, I have tried that. Doesn't work unfortunately. Any suggestions?
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Hi @JesBdR

Have you tried what I suggested above your reply as well?
Particular Songs keep skipping wen they are played on wifi of mobile data, No i can't clear my cache cause i have streamed way to many songs to start again so is there a way around this to clear that particular song or songs, so they play normally
Music not playing full songs. Jumps around.
There seems to be a problem with my app on my phone its just not playing any of the songs i select and i have tried using both a wifi and mobile data connection. Help please.
When I want to listen to a song, I get the message (error) that the song can't be played. Then I click on "try it again" and I still get the message it can't be played. Can I do something about dat message so I can play the song? I don't get the message with all my songs but a few.

Greetings

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Hi there @Sue Hall, @MaidenChick71, @Foxx Laflare and @Olaitan.Oluwaseun

Please have a look above 😉
When I listen to songs in my playlist I notice songs skip parts or it restarts in the beginning after 10 seconds.
I've tried reinstalling the app, I've cleared cache from within the app but nothing works and it frustrates me.
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Hey @KaktycDzek

Could you have a look above and try the troubleshooting in the order mentioned? Let me know if you still need help 😉
Folks, i buy a DAC for use my WD TV Live as a music reproducer, this device has deezer but doesnt work, just freeze when i play
Somebody have the same problem?

I have a similiar problem on my Motorola e5 plus and at any random time the music that I downloaded when I go to play it freezes and a spinning circle displays saying almost there downloading but never plays.
I have to delete the app and reinstall it but I loose everthing that I downloaded and have to start from scratch.
This happens very very frequently.
Userlevel 2
@Mparkin I moved your post to this topic, please have a look at the above troubleshooting. 🙂
I have Tim Plan with Deezer ilimited, but it stop to work and show me a message: content cant not be load.

I need help
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Hi there @tayronmiranda

Please follow the troubleshooting tips in this topic and you should fix the problem 😉
Hi there @Harmen.Epema

Sorry to hear that. Has this started happening recently? What's the version of the app you have installed?
Try switching off your router and soundbar for 3 mins and then restarting everything to see if it helps. Then let me know ;)


Tried it, sounds great, doesn't work. I'm grateful my LG music flow player let's me login to deezer and streams all music to my soundbar. I still think Deezer is not negiotiating connection with my soundbar in the right manner.
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Thanks for the feedback @Harmen.Epema, I'll pass it on to the right team here. But what is the app version that you have?
Hello @Rudi i@Rudii'm using the 6.1.2.102 version.
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@Harmen.Epema

So you log into the app, and cast it to the soundbar, right? Our Chromecast feature is being worked on for quite some time - due to several issues. So it could be that we're already looking into what's happening with you.
What's the soundbar model?
Having some issues with your Android device? Try some of these troubleshooting tips and try and get back streaming.

When it comes to technical difficulties the simplest answer is usually the correct one.
So, firstly, turn it off and on again.

If that didn’t work, we’ve tried to help by including ‘symptoms,’ so you can relate what you see on Deezer with the right issue and solution.

SD card



Symptoms



  • Error message – “Error – failed to play”/” Request content not loading
  • Cannot download entire albums
  • Error message - "Unable to create a directory to store your download music and launch the application? This may be because your phone is connected to a USB port"

Possible Solutions



Reset the card

  1. Remove the SD card
  2. Delete the Deezer app
  3. Reinstall the Deezer app
  4. Log in
  5. Insert the SD card
Change storage location

This is particularly effective if some of your songs have become greyed out. (there’s also a quick troubleshoot with Smart Cache if this problem persists.
  1. Remove the SD card
  2. Delete the Deezer app
  3. Pop your SD card back in
  4. Install the Deezer app
  5. Head to My Music
  6. Tap the Settings icon
  7. Touch App settings
  8. Scroll down to Disk Usage
  9. Tap Change storage
  10. Select Internal memory
  11. Log in to Deezer
You can go back to using the external memory, but you may have these problems again.

Smart Cache



Symptoms



  • Deezer is being slow/Deezer says your storage is full
  • Some of your songs have become greyed out

Possible Solutions



Refresh the Smart Cache

If you don’t want to delete your downloads but the cache in your app is full, you can remove some of the data and refresh the smart cache.
  1. Go to My Music
  2. Tap on the Settings icon
  3. Tap App Settings
  4. Scroll down to Smart Cache
  5. Move the slider slightly to the left depending on how much space you want to free)
Keep in mind if move the slider all the way to the left, your downloads will disappear too.

Delete the Smart Cache

Didn’t work? Try deleting your whole cache if the Smart Cache refresh hasn’t worked.You can delete the cache, but remember it will delete your downloads too.
  1. Go to My Music
  2. Tap on the Settings icon
  3. Tap on App settings
  4. Scroll down to Disk Usage
  5. Touch Clear all

Other Symptoms and Solutions


Songs have greyed out

  • If you have undergone the two troubleshoots above and your songs are still greyed out, this may be due to the rights. The songs may have been temporarily taken off of Deezer while we renegotiate terms.
  • Or, you could be in offline mode and not know it. Have a quick check.
Music pausing after each song while using the headphone jack?

  • Do you have SoundAlive downloaded on your phone? If you do – easy peasy. Disable the SoundAlive+ button, and you should be good to go.
Have to keep hitting play after your songs finish?

  • There are a few apps that put Deezer on hibernate mode – such as security and antivirus applications.
  • Have a quick look in your phone settings or perhaps one of the security apps to see if one is enabled.
If none of these get you streaming, have a look to see if anyone has posted a thread with the same problem.
Did all the SD steps 6 or 7 times, can't count anymore really. Yet as soon as i put the stuff back on my sd card, i got the error message and deezer freeze. The SD card is working perfectly fine with all the other apps using it, about 10GB worth of data for those. It seems that my mistake has been to delete deezer once, assuming it would clear up its data, which it does not! So now i have 40+GB of deezer data on the external SD card and an unworking deezer!

Using deezer only on the internal memory is not an option as i have only 4GB left there. Frankly i am a bit shocked by how bad things went so quickly! Seriously considering cancelling my family subscription. If it comes to that i will gladly explain why to my friends and family.

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