Android Issues - Symptoms and Answers

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Userlevel 6
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Hi there @Andrea Billi and @santo1227

Have you tried any of the troubleshooting here? For example, have you tried reinstalling the app?
Userlevel 6
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Hi @sinnan imrash

Could you try the following steps, exactly in this order, to see if it helps with your issue?
  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
Rudi wrote:

Hi there @JesBdR

Have you tried reinstalling the app?

Yes, I have tried that. Doesn't work unfortunately. Any suggestions?
Userlevel 6
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Hi @JesBdR

Have you tried what I suggested above your reply as well?
Particular Songs keep skipping wen they are played on wifi of mobile data, No i can't clear my cache cause i have streamed way to many songs to start again so is there a way around this to clear that particular song or songs, so they play normally
Music not playing full songs. Jumps around.
There seems to be a problem with my app on my phone its just not playing any of the songs i select and i have tried using both a wifi and mobile data connection. Help please.
When I want to listen to a song, I get the message (error) that the song can't be played. Then I click on "try it again" and I still get the message it can't be played. Can I do something about dat message so I can play the song? I don't get the message with all my songs but a few.


Userlevel 6
Badge +3
Hi there @Sue Hall, @MaidenChick71, @Foxx Laflare and @Olaitan.Oluwaseun

Please have a look above 😉