Answered

Android Auto voice commands not working

  • 11 December 2018
  • 17 replies
  • 631 views

Until today I was able to use my voice in the car with AA to play music .
For example:
Ok Google Play led Zeppelin music.
Answer would be: ok playing led Zeppelin on Deezer.
Today this has stopped.
The answer now is:
"I looked for LZ but couldn't find any in Deezer but you could try another music app".
Even my playlists can't be accessed by voice.
Is there something going on that has caused this issue ?
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Best answer by Spirit84 13 December 2018, 02:04

Well I am happy to report that today all is working again.
I really didn't know that Deezer voice support for AA was not officially launched!!
The first time that I ever used AA in my car a few weeks ago it automatically used Deezer as the default.
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17 replies

Userlevel 7
Badge +5
Hi there, sorry about that have you tried to relink your Deezer account in the app? We have not fully launched our Google assistant support, so it can have some problems.
Well I am happy to report that today all is working again.
I really didn't know that Deezer voice support for AA was not officially launched!!
The first time that I ever used AA in my car a few weeks ago it automatically used Deezer as the default.
It's not working to me yet.

Google Assistant tries opening Deezer and then fails, telling me to open Deezer by tapping a button instead, and nothing happens.

On Android Auto, the Assistant says "Ok, playing such and such on Deezer", but the music never starts and when I switch to Deezer it says it failed to load the track.
Userlevel 1
Same situation for me.

@Anja Can you please provide more clarity in this?

What are the preconditions to make voice commands in AA work?

Thx
Userlevel 7
Badge +5
Hi @Frantisek Kozisek there are no preconditions as such, you should be able to use it normally. Has it worked before? Did you notice any change since a recent update?
Userlevel 1
@Flo.Deezer When I say "Play Queen" AA says "Start palying queen" but deezer shows following error.

Userlevel 7
Badge +6
Hi there @Frantisek Kozisek

Sorry about that. Have you tried reinstalling the app after logging out, and then logging in again? Also, could you connect to the car before opening the app to see if it helps?
Userlevel 1
I had this error about 2 years ago, for about 6 months, very frustrating. I tried everything, even a phone change and a car change didn't fix it (and neither did a number of app version changes). There were a few other people complaining on the forum, but not many. Then one day, just started working again. I know it's not much help, but does point to a back end issue rather than something the user can control
The erro I see is the same as @Frantisek Kozisek , just in English.
Userlevel 1
Hi there @Frantisek Kozisek

Sorry about that. Have you tried reinstalling the app after logging out, and then logging in again? Also, could you connect to the car before opening the app to see if it helps?

Even after reinstalling the Deezer app I am facing the same behaviour.

In case I connect to the car without opening Deezer and asking to play Queen. It says "Playing Queen" but nothing happens. It even does not switch to deezer app.
Userlevel 1
Hi there @Frantisek Kozisek

Sorry about that. Have you tried reinstalling the app after logging out, and then logging in again? Also, could you connect to the car before opening the app to see if it helps?

@Rudi I found this thread: https://en.deezercommunity.com/other-devices-49/voice-control-on-android-auto-not-working-1502

It looks they describe there same behaviour.
Userlevel 7
Badge +5
Hi @Frantisek Kozisek I could see that there are still works in progress not just on Android Auto, but on different issues in cars. I have forwarded the message that it is not working for you, I can only kindly ask for some patience at this point. Please make sure you always have the latest software installed. If you haven't already please check if disconnecting Deezer from Android Auto and reconnecting helps.
Unfortunately it does not work for me. Seems to be deezer specific, since other apps work with voice control
Dear All,
I have the same issue it cant play when using Google Assistance.

Can I also ask that we can select our song from the Album on Android auto, like you do on the phone. The only way to choose a song at the bottom of the playlist is to hit next or go to your phone, which defeats the purpose of Android Auto.

Maybe put a Search function to.

When will Deezer be able to fix the issue with Android Auto? If the app says its works with Android Auto then it should work, shouldnt half work.
Userlevel 7
Badge +6
Hi there @quicksilv

Thank you reporting it to us. I've taken your feedback and passed it on to the right teams here.
About AA, we've been working and deploying fixes quite often. What version of the app do you have?
HI Rudy, the AA version is 4.6.5933.
The deezer app is 6.1.9.78

I will be really goo the voice command is worki g and also a search function.

Thanks
Userlevel 7
Badge +6
Thank for letting me know and for the feedback @quicksilv 😉

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