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ANDROID AUTO - technical problems



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Chvem sa opýtať, že pteco nejde deezer na androidauto. Dakujem za odpoveď. Opel combo 2019

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Hey @ondrej.janso 

Sorry for my reply in English - Slovak isn't supported here in the community yet.

I'm not sure if I understood your question either. I couldn't translate 'pteco' :zipper_mouth:

Has this been resolved?  I have an android phone P30 connected to my car. If I use deezer in the phone everything works fine but as soon as I try to use it in android auto playlists don't have to work, every next song skips in who knows what order.

 

A lot of times deezer keeps "loading",  etc.

 

How come this thread is not has 2 years and has not been solved?

 

Is Rudi the only one from deezer in this blog?

 

I have a premium account and need help with this!!!!

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Hey @opalomo 

Thanks for reaching out, sorry for the experience. The topic is relatively old but we haven't had reports of this issue following our app and AA improvements.

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2:

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Hey @opalomo 

Thanks for reaching out, sorry for the experience. The topic is relatively old but we haven't had reports of this issue following our app and AA improvements.

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2:

Yes it is still a problem, none of the updates have fixed it. The solution you provided helps temporarily but eventually problem returns. I have applied the fade of 4s between tracks, that have improved playback if you don't skip. If you skip to many times the app either stop playing (then you have to press play multiple times) or even crashes with header error

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Hey @opalomo 

Thanks for reaching out, sorry for the experience. The topic is relatively old but we haven't had reports of this issue following our app and AA improvements.

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2:

@Rudi , this issue has been constant for YEARS now, and you've been notified on this thread for well over a year. Could you please outline what Deezer has actually been doing to fix this DANGEROUS bug during all this time? Do you think it's acceptable for drivers to become distracted by your app's bug and have to spend time fiddling with your apps controls to resume their playlists when they should be keeping their eyes on the road? You have had multiple reports from multiple users and by your own reply yesterday Deezer still hasn't deemed it worthy of any attention in over a year??? In my case the bug has persisted over multiple handsets, multiple Android versions, multiple Deezer versions, and multiple Android Auto versions so your standard scripted "troubleshooting" is totally moot (not that it ever worked anyway...). And lately you have a new "exoPlayer Failed" error to contend with as well... 

It amazes me.how hostile Deezer has become lately towards Premium subscribers, treating us like free users with constant, irritating pop-ups and app controls-obscuring banners, with little or no effective customer support or interest when we report UX bugs and failures.  So, please consider carefully your response to me, @Rudi , as I'm at the absolute end of my tether with Deezer over your AA bugs and will have plenty of time over Xmas to cancel my Deezer subscription, convert my free Spotify account to paid, and recreate my playlists there - all of which will take FAR less time than following your 8-step torture routine. In fact, I urge all other Deezer subscribers reading or affected by thread to do the same regardless as there are no thanks or rewards from this  organisation for your loyalty.

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I use my deezer subscription as 90% travel music, so for me those bugs are pretty much deal breakers. I'm considering going back to youtube music (as tragic as it is) as at least it worked on android auto without a problem. I'm enrolled into beta version and all the updates that recently happened adders 0 of current AA problems. This is mighty frustrating and like @testarossa mentioned it does distract you from driving. 

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Hey @testarossa 

I'm really sorry to hear about your experience. I'll be forwarding your words directly to the teams responsible for this.

I wish I could provide you with an immediate solution but I can tell you that Deezer is really focused on getting bugs fixed in 2021, in order to make our service more reliable and safe for you. We're aware of our shortcomings and we can't afford to lose loyal users like you. If you choose to move part ways with us, I can completely understand but I can assure you things will get better. Stay tuned to the community and keep up with our improvements. I'd be happy to keep in touch via PM, as well.

I'd say the same to you @Blackegg13, having your feedback is essential for us to move forward as a streaming service.

Thank you for sharing your experience with us :pray_tone2:

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Hey @testarossa 

I'm really sorry to hear about your experience. I'll be forwarding your words directly to the teams responsible for this.

I wish I could provide you with an immediate solution but I can tell you that Deezer is really focused on getting bugs fixed in 2021, in order to make our service more reliable and safe for you. We're aware of our shortcomings and we can't afford to lose loyal users like you. If you choose to move part ways with us, I can completely understand but I can assure you things will get better. Stay tuned to the community and keep up with our improvements. I'd be happy to keep in touch via PM, as well.

I'd say the same to you @Blackegg13, having your feedback is essential for us to move forward as a streaming service.

Thank you for sharing your experience with us :pray_tone2:

I really hope so. After google’s another stupid move to remove google play music service ( and replace it with absolute garbage that is youtube music ), I tried spotify but didn’t like it and was impressed with deezer. Hence why I have decided to subscribe my family to it. Unfortunately as I mentioned in my previous post, for me this service is mostly for in car music ( I can’t stand radio ) and current state of the AA implementation is just not good enough.

I will give it another chance, but only if there will be some signs of actual attempts in addressing AA issues. If your dev team needs any live testing or getting logs, I’m happy to help. Just let me know how it can be done.

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I'm now following you so that we can keep in touch for that, in 2021 @Blackegg13 what you said makes complete sense.

Our devs haven't asked for it, but I'm thinking of setting up specific groups of users to provide direct and specific feedback :thumbsup_tone2:

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Hey @testarossa 

I'm really sorry to hear about your experience. I'll be forwarding your words directly to the teams responsible for this.

I wish I could provide you with an immediate solution but I can tell you that Deezer is really focused on getting bugs fixed in 2021, in order to make our service more reliable and safe for you. We're aware of our shortcomings and we can't afford to lose loyal users like you. If you choose to move part ways with us, I can completely understand but I can assure you things will get better. Stay tuned to the community and keep up with our improvements. I'd be happy to keep in touch via PM, as well.

I'd say the same to you @Blackegg13, having your feedback is essential for us to move forward as a streaming service.

Thank you for sharing your experience with us :pray_tone2:

Hi @Rudi ,

Thanks for your response and indication that these issues are being debugged.

I would like to concur with everything that @Blackegg13 has said (except regarding Google/YouTube Music which I do not use) and in particular about sharing diagnostic data - In fact your developers should be able to request access to my Android Auto in-app diagnostic report from your contacts there submitted under my Gmail user name around the 15/16th last, directly after a 20 minute car journey punctuated by numerous playlist stoppages in between tracks and eventually terminated by an "exoPlayer Failed" error that I had experienced a number of times in the previous few weeks and that I cannot resolve without minimally disconnecting/reconnecting the handset - sometimes clearing AA/Deezer cache, and even also restarting car & phone - hence my "angry" post above... Since then I have continued to experience the usual playback stoppages again but not the exoPlayer error. Yet.

This latest error is the most disruptive to date and why I cannot promise to remain with Deezer if it happens again - it just renders the service unusable to me.. Spotify's First 3 Months Free offer expires on the 31st next and I honestly feel I deserve a financial break...

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Really appreciate your comments @testarossa 
I've handled that "financial break" part, as best as I could. Because we really value smart criticism like this.

Let's be in touch during the beginning of 2021 to see what we can make of this!

Have a great end of the year :v_tone2:

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I just got Deezer and I'm having the same issue!! 

This is very frustrating/dangerous to deal with while driving.

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Thank you for adding to the discussion @Alex K I'll pass your feedback on as well - we need to improve this part of the integration.

In the meantime, Happy New Year!

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Hello @Rudi

Any news on the subject? We have had two new beta updates, but no info on the matter of Android Auto.

Thanks

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Hey there @Blackegg13 

Thanks for checking back and for your patience!

We're still waiting for updates on our side. AA is on the plans but I believe it still needs more time from our developers - who are indeed working on several fronts. I'll get back here once I've got more info.

In the meantime, I'd be grateful if you could report on anything else on the Betas, affecting AA.

Android Auto Deezer is very poor, when i ask google to play a certain artist the first song is by the artist, but then the rest of the songs are from random artists! 

Also skipping to the next song just doesnt work sometimes!  its bug fixes we need, not being told to make sure we are on wifi, clear cache etc!

 

If AA isnt improved soon ill be going to Spotify as their AA app is very good

 

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Thanks for the feedback @craigmmorq4 

Part of what you mentioned is down to the Google Assistant integration, not AA. But it's super useful feedback too, thanks!

Is it?  I have spotify free and when I ask it to play songs by an artist it does correctly.

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Yes, absolutely. It's just our Google Assistant integration with the Deezer app, still our responsibility though, but I know our devs are working on improvements with Google. @craigmmorq4 

@Rudi I listen Deezer on the Skoda Octavia A7 (phone: Sony Xperia XA2). But sometimes when next song should be played, it paused. I need to press play several times to start song. I'm tried to change sound quality, it was not helped. Looks like next song was not cached.
It reproduced through Android Auto and Bluetooth.
I try to use Spotify, it works fine. But Spotify sucks))

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Can we please have some fixes done!? This is ridiculous now. 

The app will just stop and nothing can be done aparat for reconnecting and hope ir will work. The first error is unknown exception. You are repairing other meaningless "issues" like share button style but done nothing to address the aa issues. 

I thought in January I will at least hear a request for logs as @Rudi has expressed his interest, but we are at the end of April and nothing was done to fix this problem and no logs request came. Really unprofessional in my view. 

 

When i open dezzer on android auto i get message "dezzer doesn't seems to be working at the moment"

But when i play song over the phone i can hear it on my car speakers 

Galaxy s20 ultra

 

Please help

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Apologies you feel that way @Blackegg13 

I've passed your feedback to our devs and logs. I'm not a developer, so I'm unable to make a decision on whether or not Deezer may find them useful. I personally think it is, very useful.

Especially because it's hard for us to reproduce the problem. But I'll mention it again, and hopefully we can nail this in the upcoming releases.

Hey @Bojan Barjaktarevic I've moved your comment here, is it similar to what other users have reported? Please also let me know your device model, OS and Deezer app version.

Thanks @UshakovVasilii 

Please make sure your app is updated and keep me posted if you notice any difference.

Its galaxy s20 ultra

Deezer is 6.2.25.19

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