Answered

Android application stuck on "Connecting..." for over 4-5 days

  • 11 February 2019
  • 3 replies
  • 52 views

Hi,

I have a big problem with you android application.

It started a week a go with messages that it cannot play some music which I have downloaded, although I am online.

I tried deleteing and re-downloading the playlists, didn't help.

I tried deleting the application data, cache and practically resetting the application...after which I cannot login anymore.

Then I tried uninstalling the application, reinstalling it...didn't help...it gets stuck on "Connecting..." and the blews me off.

What is going on with your application?

I have an S7 Edge phone with android and it worked till now. I had similar issues couple of months ago, but never for this long.



Vladan
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Best answer by Rob Igo 11 February 2019, 10:52

Hi @vladanstrigo

I know you've tried reinstalling etc but would you try this in this exact order.

Open the Deezer app and then log out.
uninstall the app
RESTART your phone (very important)
re-install the app
Log in

Let us know how you get on 🙂
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And I have the latest version of application, latest updates on my android, and I have enough space on my phone.
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Hi @vladanstrigo

I know you've tried reinstalling etc but would you try this in this exact order.

Open the Deezer app and then log out.
uninstall the app
RESTART your phone (very important)
re-install the app
Log in

Let us know how you get on 🙂
Thank you! It seems to have worked!

Last question...this whole thing started because my existing and downloaded playlists did not want to play, and that happens sometimes. It said it cannot play it, but the music is downloaded and on my phone.

When it goes into this mode, it doesn't matter if I'm online or offline, it just says it cannot play it, and the same playlists have been played more than a couple of times, so it worked.

Is there any way to refresh the app to force it to reconsider without deleting everything, cache and data and redownloading all the playlists which really takes a LOT of time?


Thank you!

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