Android app skips the song and plays another track

  • 25 September 2021
  • 7 replies
  • 98 views

Android app changes the track that is playing when unlicking phone or on some other operations.

Jaime. 27 days ago

Hello @Irineu Machado @calin.androne We have been informed that the problem has been fixed already in the beta version of the app, therefore will be a permanent fix with the next official version of the app in the next coming days.
In the meantime you can try with the beta version following the instructions here: 

Thanks :)

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7 replies

Userlevel 7
Badge +4

Hey, I have reported this problem to our developers and as soon as I have an update I’ll let you and all other affected users know.

Apologies for the inconvenience and thanks for you patience 🙂

The same is happening here: whenever I unlock the phone or try to do any other operation, the app skips the song and plays another track. So annoying!

Userlevel 4
Badge +1

Hello @Irineu Machado 

We have reported the problem to our developers as my colleagues has mentioned.

In the meantime, have you tried to do the troubleshooting steps to see if the issue gets fixed?

If you are using the battery saving mode on your device, turn it off while you are carrying out this test.

  • Go to your device settings ➡ Apps & Notifications ➡ Deezer ➡ Storage & Cache ➡ Clear Cache
  • Open the Deezer app ➡ Gearwheel in the top right corner ➡ Log out at the bottom of the page
  • Turn off then on your device
  • Log in to Deezer
  • Stream a few songs and navigate in the app

Let us know how it goes, please!

Enjoy Deezer! :satellite:

Userlevel 7
Badge +4

Hello @Irineu Machado @calin.androne We have been informed that the problem has been fixed already in the beta version of the app, therefore will be a permanent fix with the next official version of the app in the next coming days.
In the meantime you can try with the beta version following the instructions here: 

Thanks :)

Thank you very much!

Hello, same problem here which is very annoying.

Not keen playing a beta tester, you need to make a release asap.

Thanks for the update. 

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