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19 days ago

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About my Deezer

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2535 Topics

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NAAMARunaway Baby

asked in Features & Feedback

how do i make my music stop after its over?

Hi! I noticed that after listenning to an album it automatically plays it again from the begining. How do i make it stop after the last track on the album? (using an android phone) THANK YOU

1 month ago

Anastasia1607Runaway Baby

asked in Subscription and payments

payment

Hi! I've been trying to deactivate my premium account, but it seems to me that something has gone wrong and cash has been still charged to my credit card automatically. Is there something we could do in this situation?

1 month ago

Jackscout20Runaway Baby

asked in Subscription and payments

YOU HAVE DONE IT AGAIN

YOUR SUPPOSED TO TAKE MY MONTHLY PAYMENT ON THE 24TH OF EACH MONTH. YOU DID THIS FOR MANY MONTHS .THEN THE LAST 2 MONTHS YOU SLIPPED OUT OF IT.YOU NEED TOO ADJUST YOUR DATE TO THE 24TH OF EACH MONTH WHEN I GET PAID SO YOUR SURE OF GETTING YOUR MONEY AND I AM SURE THAT MY SERVICE CONTINUES IN FULL.I MESSAGED YOU ABOUT THIS LAST MONTH .YOU STILL HAVFNT CHANGED IT. IF YOUR GOING TOO HAVE THESE PLATFORMS SO WE CAN COMMUNICATE WITH YOU THEN THEY SHOULD WORK AND YOU ADJUST ACCORDINGLY.HOPEFULLY YOU GET IT THIS TIME PETE MILLER

1 month ago

Ju1Tiny Dancer

asked in Features & Feedback

All my notification settings are turned off but Deezer continues to send notifications.

I disabled all notifications but I still get notifications from Deezer. How can I cancel these notifications? See screenshots pleaseseems to be a bug related to Deezer.https://i.ibb.co/nP715kW/deezer-notifications.pnghttps://i.ibb.co/Q8gt24f/deezer-notifications-web.png System:Chrome 122 / Windows 10 22H2 / Deezer browser (not Windows app)

1 month ago

Jure DikovicRunaway Baby

asked in Subscription and payments

payment

To whom it may concern,my last charge on deezer was an amount of 19,99 and usually it is 10,99. Why this change? best regards, Jure Điković

30 days ago

QuutiRunaway Baby

asked in Your account, favorites and playlists

Восстановление данных

Good afternoon, I had an account registered at @gmail.com, the account had many playlists and more than 1000 songs in favorites, but after updating the application, a new profile was created when logging into the account. Can you please tell me how I can somehow restore my library from your cloud? Thanks for your help and have a nice day)

1 month ago

DJ GENIETiny Dancer

asked in Subscription and payments

for Croatia family account from 10.99 to 19.99€ !!!!!!!!!!!!!!!!!!! are you crazy or what????

Croatia si not like Germany or Austria or Ireland or UK or any other wealth country!!!CROTIA monhtly paycheck is around 700€ !!!!!!!! Romania 300€ Greece 700€, Bulgaria 300€!!Not like Germany around 1800€ or Austria 1700€. or Denmark or Norway Sweden and so on and on. Poor countries like Croatia Greece Romania Poland and others, you can’t put in the same basket as OTHER WELTH COUNTIRES !!!!!! Are you blind or ignorant!! From 10.99 to 19.99, probably some ignorant manager from desk office made that stupid plan to equalise poor countries with rich countries in Europe, just because it is Europe!!!!!Yous hould sack him immediately !!!!!!Spotify is 10.99€ for familiy in Croatia, for single 5.99€Apple is 9.99€ FOR FAMILY, single was 5.97€ now is 6.97€Youtube is 14.50€ for FAMILY !!!!!!!!!! Single 8.99€READ THIS AGAIN and return the old price for poor countries and FIRE who ever made that stupid plan. Now think again and tell me WHO is stupid enough to buy Deezer comparing to Youtube and Sp

30 days ago

SandricaRunaway Baby

asked in Subscription and payments

fgflanRunaway Baby

asked in Subscription and payments

Why send me an offer then find out it's not what it seems

It really annoys me when companies offer you a discount and then when they’ve got your attention take it away.In an email today Deezer offered me 3 months for the price of 1 and when I clicked on the link it turns out you only get 1 month free. There is no excuse, they’ve sent the offer to an email I used to subscribe to Deezer a few years ago. Why send out false offers?

1 month ago

CatnapsterRunaway Baby

posted in Features & Feedback

'Discography' selection now posts giant images of album covers, must scroll through page after page of images to find music

What is going on? Why are the album images suddenly the full width of the screen? This is my home hi-fi you motherfuckers are toying with. I want to look at an artist’s page and see a menu of their works. I have not come to your site to look at pictures.edit: headline should have read “find” music, can’t edit it or kill this post and repost

19 days ago

Talia16Tiny Dancer

posted in Your account, favorites and playlists

glitch

I am playing music from one my playlist, but it keeps switching to songs on my favorites. I have restarted the app multiple times, log in and out, and clear my smart cache the problem still persists.

1 month ago

San11Tiny Dancer

asked in Features & Feedback

What country are my streams count on Deezer? Origin subscription or IP?

Hi you all,I need to know where my streams on Deezer are counting? On the original subscription country or on the current location ip?My deezer acct is made in Europe but now I travel and I will be in 4 different countries for about 1 week each. Where will my streams count? What region?The one I am in right now? Or the one where my acct was created?I need to know this for the charts in my country.Thanks a lot

1 month ago

Iolanda IacopraroTiny Dancer

asked in Your account, favorites and playlists

ascolto musica due apparecchi diversi simultaneamente

Buongiorno sono una vostra abbonata dal 2017. é possibile ascoltare Deezer contemporaneamente da due apparecchi diversi? Grazie e saluti

1 month ago

Giulia_brufaniRunaway Baby

posted in Features & Feedback

EXTEND SONG LIMIT

please please pleaseee extend the song limit to a single playlist! 2000 songs is too low of a number 😭.I really enjoy having my bigger playlist where i can put everything and where unlike flow i have full control of all the songs i’m listening to but it seems i have reached the limit since it won’t let me add any more songs cause it says my playlist is already full! Therefore i’m on my knees BEGGING you to consider extending the limit or even to remove it completely letting playlists be limitless if that’s possible.thank you for your timegiulia

1 month ago

RobynwrenTiny Dancer

asked in Features & Feedback

changes

Why on earth did they the Deezer app and the layout. I hate the new Deezer, and whose bright idea was it? It was broken, so why did they have to tamper? This new look is horrible! I prefer the old Deezer, as this new look is very shabby. The new logo is ridiculous. I am now looking to cancel my membership because I and tired of waiting for Deezer to update and enable music videos like YouTube. To be honest, Deezer should offer more.

1 month ago

JulieEHRunaway Baby

posted in Your account, favorites and playlists

Chill playing Xmas songs in March!

Please would you do whatever you need to so that Xmas songs are removed from the Chill playlist outside December. I see that others have experienced similar problems with Flow. It’s driving us mad!

19 days ago

Yves1996Tiny Dancer

asked in Features & Feedback

Alarm Clock

Everyone wants a alarm clock function. This topic came up 4 years ago: Please, please implement an alarm quickly, it does not have to be fancy, but we are wating for it for so long. People even switch to yt music for that reason.

1 month ago

graygunterTiny Dancer

posted in Features & Feedback

I need to cancel this subscription. I don't want this.

I purchased this service thinking I could download my friend’s wife’s song. That is not an option. I would like a refund, because the service made it seem like that was a thing I could do. I cannot. I have to Venmo him for his wife to email me an MP3 of her song.

1 month ago

dspRunaway Baby

posted in Your account, favorites and playlists

Drop this playlist if you support Ukraine

I want to pay Your attention to this album https://www.deezer.com/pl/playlist/12341812831 its cover image is a photo of Yugeni Prigozhin who were killing Ukranians.Placing his photo by user https://www.deezer.com/pl/profile/5824010811 makes some sort of propaganda of the war in Ukraine.Please make some actions about it.Thanks in advance

1 month ago

Ray Mond Qu EkRunaway Baby

asked in Features & Feedback

Vafrispeed/Looping/pitch variation & Airstep Play integration for music playalong practice.

I don’t use Spotify anymore and use Deezeer exclusively, but for musical practice and transciption - features such as pitch adjustment, and speed adjustment, looping a section are incredibly useful. I really want Deezeer to have these features and if these could be added, better with Airstep play integration

20 days ago

Amarion BennettRunaway Baby

asked in Your account, favorites and playlists

Skips

Hi I only get one skip per hour just wanted to know if this is a bug or something new with the app

19 days ago

Stefan TovilovicRunaway Baby

posted in Subscription and payments

price increase

hello , i got an price increase from 8.99 euros to 19.99 euros in one month without any warning i want to know why did i get price increase and i want a refund

1 month ago

lisea.lbnRunaway Baby

asked in Subscription and payments

Premium

Hello. I had premium for a while now but it’s been 2 months since you guys took my payment 2 times. I just want to know if it is an error and if you can cancel this. Thank you.

1 month ago

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