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2540 Topics

D
Runaway Baby
DP1
posted in Features & Feedback

Deezer doesnt care nor can separate artists with the same name. inferior service. Unprofessional company. Considering ending service

There’s only so many unique names in human languages. So we cant expect all artists to have unique names. There will surely be duplicates. Take for instant artists  named “Seba” : https://www.deezer.com/en/artist/8377 Or another Artist named “Hamilton”: https://www.deezer.com/en/artist/311310 There are thousands of other examples but of courseeee there’s going to be multiple Hamiltons. Why the freaking heck would one of the biggest platforms be so careless to mix all the Hamiltons together.  There are multiple artists named Seba. Well known folk, rock, EDM, etc genre artists. These artists should be respected enough to have different profiles. As of now, Sebas are mixed together to have 300 singles, albums and EPs in one profile. This is embarrassing for deezer. I’m a fan of EDM Seba and I could go right ahead and separate this particular Seba in 30 minutes for example. So why cant deezer do that? They dont want to invest the time or money? It makes the website seem super cheap and unp

8
D
Runaway Baby
7 days ago
T
Tiny Dancer
TheLizardTiny Dancer
asked in Features & Feedback

Why is pornographic content made available to children?

Hello,There is a serious problem with Deezer content, protecting children and the viability of the “explicit content” filters.If I apply the filter then a lot of completely harmless stuff gets blocked. My son told me yesterday how he couldn’t listen to a Bruno Mars song or one of his favourite stories (for children). The same son was browsing through comedy podcasts and was shocked to hear someone talking about certain sexual acts. Needless to say, he had lots of questions for me. I had a look myself this morning. I applied the explicit content filter to the profile and was able to find a lot of content that was not just explicit but pornographic in nature. Most of them were podcasts, and I didn’t therefore even have the “block artist” button. I checked out the other providers like Spotify and Amazon and it’s the same story. I initally thought I was signing up to a music platform, and I would not have minded the occasional bit of bad language in a song, plus I can always block artists.

5
Leonídia.Deezer
Community Manager
14 days ago
R
Lover
rhijulbec
posted in Your account, favorites and playlists

WHAT TH IS GOING ON!!

I AM YELLING! AT THE TOP OF MY LUNGS! I AM SO ANGRY 😡! I STARTED LISTENING TO ONE OF MY PLAYLISTS TONIGHT AND ALL OF THE SONGS HAVE BEEN RE-ARRANGED!! AND! NOT! BY! ME!I CHECKED THE REST OF THEM AND ALL OF MY PLAYLISTS HAVE BEEN RE-ARRANGED! WHAT HAVE YOU DONE AND WHY?I UPDATED THE APP YESTERDAY. I'M ASSUMING IT'S A GLITCH.WHY WOULD YOU MAKE THIS CHANGE TO MY PLAYLISTS?? 😡I'M REALLY UPSET AND FRUSTRATED HERE. WHEN A PERSON SETS UP A PLAYLIST AND HAS LISTENED TO THAT PLAYLIST, IN THAT ORDER, A FEW DOZEN TIMES, YOU GET USED TO THE SONGS PLAYING IN! THAT! ORDER! ALMOST LIKE BACKGROUND MUSIC. NOW? I HAVE TO EITHER RE-ARRANGE ALL 273 PLAYLISTS OR RE-LEARN THE ORDER! WHAT'S WRONG WITH YOUR DEVELOPERS? THEY NEED TO FIX THIS. 

1
Leonídia.Deezer
Community Manager
14 days ago
A
Anonymous
posted in Features & Feedback

Playstation 5 App

I see this come up about 8 months ago, any new information you can share with us on including a Deezer App for Playstation 5?

1
Jaime.
Community Manager
17 days ago
E0xc815
Lover
E0xc815Lover
posted in Features & Feedback

Download links for desktop app (Windows/Mac)

In the FAQ area there is an article regarding the download links to the desktop apps for Windows and Mac. Unfortunately this is closed for comments. That's why I'm writing here. The versions linked “over there” are no longer up to date at all. The latest versions can be found here:Windows:https://www.deezer.com/desktop/download/artifact/win32/x86/6.0.90Mac:https://www.deezer.com/desktop/download/artifact/darwin/x64/6.0.90Maybe the posts could be linked etc... Nothing is worse than finding outdated information in the FAQ.

0
E0xc815
Lover
19 days ago
R
Runaway Baby
Richard LollerRunaway Baby
asked in Subscription and payments

informing authorities

This account was not created by me. I just found out it was part of a leaked information investigation.  Either cancel this account now and refund any money that was charged by it or I will seek IMMEDIATE  legal action against this company. I will not accept any other results. 

1
GropplerZorn
Deezer Legend
20 days ago
A
Anonymous
posted in Features & Feedback

Landscape iOS

“Landscape Mode for iPhone”Can we discuss again?  I found two community posts on this, five & six years ago.This is something the Marvis App for iOS does, it simply divides the screen in two, and flips each to a landscape view.  This would really be fantastic for in vehicle landscape mounts.  This will also get the App ready for videos.

1
Jaime.
Community Manager
18 days ago
D
Runaway Baby
Djstefanrs HuitemaRunaway Baby
asked in Your account, favorites and playlists

alle deezer playlists in 1x verwijderen. en folder optie in deezer.

hallo ik heb een vraag is er een manier om all mijn playlists uit deezer in 1x te kunnen verwijderen. dus zonder 1 voor 1 per playlist te doen. wil alles opnieuw beginnen en dan meteen ordenen. is er trouwens all een folder optie in deezer. zou het ordenen meteen een heel stuk verbeteren een folder optie. graag hoor ik van jullie.

2
Nina Nebo
Deezer Legend
21 days ago
R
Runaway Baby
Rocky WRunaway Baby
asked in Your account, favorites and playlists

login with apple Id can't change email

log in with apple Id can't receive code to change email and passwords 

1
Nina Nebo
Deezer Legend
21 days ago
S
Lover
SergioCLover
posted in Features & Feedback

Full discography not in artist's profile - Featured In section missing (desktop version)

I’ve noticed lately that if I am listing to a compilation album and I click on one of the artists names, the discography in their profile does not include the compilation album that I am listening to.  Didn’t there used to be a “Featured In” section in every artists profile?  If I click on the album name or type it in the search field it can be found, but not via the artists page.  This is not an issue on the app.  

12
M
Lover
3 days ago
A
Runaway Baby
AmayaaaaaRunaway Baby
asked in Subscription and payments

offre etudiante

Après avoir résilier mon compte premium il m’est impossible d'ajouter l’offre etudiante, je peux seulement me reconnecter à mon compte premium ou changer d’offreComment puis-je faire ?

3
Leonídia.Deezer
Community Manager
7 days ago
B
Runaway Baby
Brian CeleRunaway Baby
asked in Subscription and payments

Subscription

I ended subscriptionYou confirmed thatBut you still charging me R79 monthly. Why? 

7
Leonídia.Deezer
Community Manager
14 days ago
C
Runaway Baby
cailiegh quailRunaway Baby
posted in Subscription and payments

Problem with Deezer Premium a/c.

I'm having problem my Deezer. Prime account and I can't seem to listen to music.

1
C
Runaway Baby
25 days ago
C
Runaway Baby
carm001Runaway Baby
asked in Subscription and payments

Why wait to upgrade to yearly premium

So, in app on android,I go to setting, account management, manage subscription.If I want to get premium annual it says the change will take effect 10/04/2024.So I have to wait almost 6 months for for this change? The previous page states that my next payment is due on 4/10/24 Those are exactly how he dates are written

5
Leonídia.Deezer
Community Manager
22 days ago
U
Runaway Baby
Ulrika FalkRunaway Baby
asked in Subscription and payments

why deezer free?

Hi, how come that my premium account suddenly, when I updated my payment method, turned into a free account eventhough I have payed for it more than 2 years?  best regards ulrika Falk 

1
Noam Asulin
Deezer Legend
25 days ago
L
Runaway Baby
LukiGTRRunaway Baby
asked in Subscription and payments

How can i switch to HiFi subscription from premium?

can’t find a button to switch to hifi subscription 

3
GropplerZorn
Deezer Legend
27 days ago
W
Runaway Baby
WoAlRunaway Baby
asked in Subscription and payments

payment upgrade fail

Hi Deezer Community, Last night I wanted to convert my premium individual account to Duo. To my surprise I had to pay the full amount instead of the additional costs.  Because of this I canceled the payment. What I find very strange is that the failed payment was listed as successful. How does the upgrade work?  Do I have to pay double?  because I have no intention of doing that. Kind regards, W

1
GropplerZorn
Deezer Legend
27 days ago
D
Runaway Baby
DJuniorRunaway Baby
asked in Your account, favorites and playlists

my release got into someone else's artist profile

Good afternoon, could you create an artist card for me. Since my track was included in another artist's chart, this is my first release.DJunior - Leaving Life.   

1
Nina Nebo
Deezer Legend
28 days ago
P
Tiny Dancer
polancoroblesTiny Dancer
asked in Subscription and payments

mi suscripción esta pagada por un año con el socio mercado libre y ya no me deja acceder

Tengo mis suscripción activa, de un año y ya me sacó, intento acceder a mí cuenta y me manda a qué pague los paquetes que ofrece Deezer cuando no debería ser así ya que cada mes estoy pagando el paquete de mercado libre que contiene Deezer por un año y me faltan 8 meses aún, no puedo hacer nada para entrar a mi cuenta de Deezer espero puedan ayudar con esto, de lo contrario cancelaré la suscripción

1
Nina Nebo
Deezer Legend
28 days ago
D
Runaway Baby
DizzeeRunaway Baby
posted in Features & Feedback

Removed from queue Toast message? - Android

Hi, im looking to move to deezer from another service,  All i can see regarding this issue is a year old thread suggesting to long press on a song to remove from queue,  Here which is slightly quicker than waiting for the toast to disappear, however the way i like to listen is to shuffle my entire track list and then scroll through pruning the queue and this workaround really is to slow for that, surely this is an issue that deserves some attention? Seems like a pretty simple solution would be to just remove the toast as it is definitely not needed.… Pretty much a deal-breaker for me as its really frustrating

2
D
Runaway Baby
29 days ago
C
Runaway Baby
Cemako74Runaway Baby
asked in Subscription and payments

odeme yaptığım halde odeme başarısız deniyor

Ödemesini yaptığım halde ödeme başarısız oldu mesajı aldım Google play den ödemenizi yaptım lütfen bu yanlış durumu düzeltin 

4
Jaime.
Community Manager
26 days ago
H
Runaway Baby
HelenaCBDLRunaway Baby
asked in Your account, favorites and playlists

New episodes of daily podcast not uploaded

I found a great daily podcast (Coffee House Shots) but as of over a week no new episodes have been added to Deezer, and I know other apps like Spotify have the latest episodes.Will this issue be fixed? Am considering leaving Deezer if not!! 

5
Jaime.
Community Manager
19 days ago
A
Runaway Baby
Ari BedatRunaway Baby
posted in Features & Feedback

This app is a POS. Downloads are just broken

I don't understand how after all these years this app is still a pitiful nonfunctional piece of trash. This support forum is as useless as the app because they can't offer any actual SUPPORT other than "ReInStaLl ThE ApP!" Clowns don't know anything about troubleshooting their own app. I'm forced to reinstall the app and my music and now coming back the downloads are completely broken and wont even start for me. Seriously? I'm not even going to bother asking for help because if one of these speds tells me to reinstall this piece of trash app again I'm going to have an aneurysm. HOW HARD IS IT TO MAKE A NON BUGGY STREAMING APP? I DONT UNDERSTAND HOW THESE BILLION DOLLAR CORPORATIONS CAN'T MAKE A PRODUCT THAT SIMPLY **** WORKS.  I switched to Deezer from Spotify because that piece of trash app is broken too but it looks like I just switched one piece of *** for another 

2
Leonídia.Deezer
Community Manager
22 days ago
A
Lover
Amzan
asked in Your account, favorites and playlists

Is it possible to get this package of official updated logos?

I always liked to design the deezer playlists I created in the official style, and for this I always used the logo package that I once downloaded on the Deezer brand page. Now that the logo has changed, there is no longer a link with logos and graphics on this site. Is it possible to get this package of official updated logos? (Of course, I can take those that are found when searching on third-party sites, but I would like to use the official package).

2
Jaime.
Community Manager
28 days ago
R
Runaway Baby
RubennRunaway Baby
asked in Features & Feedback

Alle nummer in een mix bekijken / See all songs from a mix

Op de iPhone kun je alle nummers die afgespeeld gaan worden van een mix bekijken ‘Mixes geïnspireerd door… ‘. Een echt goede en leuke optie om nieuwe muziek te ontdekken die misschien wel beter werkt dan de concurrent. 😉Op de Desktop app (mac) kan ik deze optie helaas niet vinden. Alleen de reeds afgespeelde nummers worden hier getoond. Is het in de Desktop app ook mogelijk om alle nummers van te voren weer te geven zoals op de iPhone app?English belowOn the iPhone you can view all the songs that will be played from a mix 'Mixes inspired by... '. A really good and fun option to discover new music that might work better than the competitor 😉.Unfortunately, on the Desktop app (mac) I cannot find this option. Only the songs already played are shown here. Is it also possible in the Desktop app to display all songs in advance like on the iPhone app?

3
awesomemac
Deezer Legend
30 days ago
TERMS OF USE DEEZER COMMUNITY SITE